British Airways says it has brought in extra staff at Heathrow Terminal 5 to help reunite passengers with their baggage after a system failure yesterday.

The IT failure on Tuesday evening and into the early hours of Wednesday resulted in arriving passengers having to wait in long queues to find their baggage, with some saying they’d been told to return in the morning. Departures were delayed, with many passengers taking off without their bags.

A third-party supplier fault is understood to have caused the problem and BA said today’s flights from T5 are scheduled to go ahead as normal. Heathrow is advising passengers to check with BA before travelling to the airport.

A Heathrow spokesperson said: “Earlier British Airways experienced a technical issue with their Allocation System, this has now been resolved. Our teams are on site supporting BA with their recovery. We advise passengers to check with BA before travelling to the airport as BA passengers in Terminal 5 may still be impacted. No other airline is impacted.”

BA said: “We’ve apologised to those customers who were unable to travel with their luggage due to a temporary technical fault that was outside of our control. This issue has been resolved and we’ve brought in additional colleagues to support our teams in getting bags back to our customers as quickly as possible.”



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