Whitford City in Hillarys has the State’s lowest-rated Kmart, according to Google reviews.
The store has an average rating of 3.77 stars out of five from 225 reviews.
“They do not answer the phone in any department! Waste of time! None of the products are updated online and then can’t get through to anyone to see if they are in stock!” one shopper wrote.
Warwick Kmart also ranked among the lowest-rated stores, coming in fourth with an average rating of 4.01 stars.
“Store was extremely messy and the store layout did not make sense,” one Warwick shopper wrote.
Seobacklinks.com put the ranking together from a pool of 240 Kmart stores and smaller K Hub stores.
The stores had to be currently operational and have at least 200 Google reviews to be included.
That average rating was worked out from each store’s count of one, two, three, four and five-star reviews, rather than the rounded score Google displays, so stores that show the same rating on Google are still put in order.
Seobacklinks.com founder Oliver Weston said what separated the best and worst stores was how the store is kept.
“For a lot of families, a Kmart run is part of the weekly routine, so a bad visit tends to stick in people’s minds,” he said.
“Where shoppers find clothes on the floor and nobody to ask, the ratings drop, and where the shelves are tidy and someone is on hand to help, they stay high.
“With Christmas shopping about to start, it’s worth knowing that the closest store isn’t always the best one to visit.”
The best-rated Kmart in WA and nationally was Busselton, with an average of 4.36 stars from 730 reviews.
Kmart Halls Head and Kmart Lakelands also ranked among Australia’s top stores, coming in third and fifth respectively.
“Service is always friendly,” one Lakelands shopper wrote.
The 10 worst-rated Kmart stores in WA
1. Kmart Whitford City: 3.77 (225 reviews) “Raced in to be there before 5pm and they’ve shut the store early, not to mention how filthy the store is constantly.” (September 2025)
2. Kmart Kalgoorlie: 3.81 (655 reviews)
3. Kmart Perth CBD: 3.86 (489 reviews)
4. Kmart Warwick: 4.01 (1,340 reviews)
5. Kmart Innaloo: 4.03 (1,960 reviews)
6. Kmart Albany: 4.04 (805 reviews)
7. Kmart Karratha: 4.04 (393 reviews)
8. Kmart Cockburn Gateway: 4.04 (688 reviews)
9. Kmart Mirrabooka: 4.04 (1,664 reviews)
10. Kmart Armadale: 4.04 (1,545 reviews)
The 10 best-rated Kmart stores in WA
1. Kmart Busselton: 4.36 (730 reviews)
2. Kmart Halls Head: 4.33 (572 reviews)
3. Kmart Lakelands: 4.30 (507 reviews)
4. Kmart Eaton Fair: 4.26 (1,065 reviews)
5. Kmart Belmont Forum: 4.23 (2,373 reviews)
6. Kmart Carousel: 4.21 (2,829 reviews)
7. Kmart Ellenbrook: 4.19 (472 reviews)
8. Kmart Baldivis: 4.19 (1,215 reviews)
9. Kmart Mandurah: 4.17 (1,327 reviews)
10. Kmart Booragoon: 4.16 (1,632 reviews)
The 10 best-rated Kmart stores in Australia
1. Kmart Busselton, WA: 4.36 (730 reviews)
2. Kmart Fairfield Central, Qld: 4.34 (902 reviews)
3. Kmart Halls Head, WA: 4.33 (572 reviews)
4. Kmart Burwood, Vic: 4.31 (4,851 reviews)
5. Kmart Lakelands, WA: 4.30 (507 reviews)
6. Kmart Leopold, Vic: 4.29 (688 reviews)
7. Kmart Waurn Ponds, Vic: 4.29 (1,324 reviews)
8. Kmart Delacombe, Vic: 4.27 (1,171 reviews)
9. Kmart Eaton Fair, WA: 4.26 (1,065 reviews)
10. Kmart Townsville, Qld: 4.26 (1,395 reviews)
