Police Advisory On Apple Impersonation Cryptocurrency Account Compromise Scams

The Singapore Police Force (SPF) would like to alert members of the public to a scam variant involving the impersonation of Apple that has resulted in the loss of cryptocurrency assets. Since 7 August 2026, at least five cases have been reported with total losses amounting to at least $195,000.

In these cases, victims would typically receive an unexpected pop-up notification on their Apple device claiming that there had been unauthorised attempts to access Apple account or prompting them to change their Apple ID password. Victims would then receive an unsolicited call from scammers posing as someone from Apple’s technical support team. The calls often bore the country code “+1” (North America). Thereafter, the scammers would inform victims that their Apple or email account had been compromised and direct them to fraudulent websites, such as “chat-apple.com” or “case-apple.com”. Victims would then be instructed to provide sensitive information, such as their Apple ID credentials, cryptocurrency account credentials and One-Time Passwords (OTPs). Using the compromised credentials and OTPs, scammers would gain access to victims’ cryptocurrency accounts or linked wallets. The cryptocurrency assets would then be swiftly transferred out by the scammers. Victims only realised that they have been scammed when they discover the unauthorised cryptocurrency transactions on their accounts.

Members of the public are advised to take the following precautions:

• Apple will never ask you to provide your Apple ID password, OTPs or any login credentials through unsolicited phone calls, pop-up notifications or links. Never disclose such information to anyone. 
• Do not click on links from unsolicited messages or websites. Always verify the URL and ensure that it is the official website before entering any credentials. 
• If you receive an unexpected password reset prompt, close the pop-up and access the Settings application directly to verify your account status, or update your password. Alternatively, contact Apple through its official support channels.
• Report any suspicious calls to the 24/7 ScamShield Helpline 1799. If you suspect that your cryptocurrency account has been compromised, contact your cryptocurrency service provider immediately and take steps to secure your account.

If you or someone you know suspect that you have fallen victim to a scam, here is what you can do:

1. ADD – Add the ScamShield App to block scam calls and filter SMSes; enable two-factor authentication (2FA) on your Apple ID and on all cryptocurrency accounts; set transaction limits where available.
2. CHECK – Check the legitimacy of any phone call, pop-up or link with official Apple channels or the ScamShield App; verify crypto-wallet activity through the provider’s official app or website.
3. TELL – Tell the authorities, family and friends about the scam; report fraudulent transactions to your crypto-wallet provider and to the Police via the Police Hotline 1800-255-0000 or online at www.police.gov.sg/iwitness.

When in doubt, call the 24/7 ScamShield Helpline at 1799 to check. For more information on scams, members of the public can visit www.scamshield.gov.sg. Fighting scams is a community effort. Together, we can ACT Against Scams to keep our community safe.